Contact Us

Contact Us

The Polar Express Contact Us

For the quickest service, we ask existing ticket holders with questions or issues to please use our Customer Support Submission Form located HERE.

Can’t find your confirmation email? Click HERE to provide some basic info and have it sent again.

For the most efficient purchase experience, we recommend booking tickets here on our website as our phone lines are extremely busy during periods of high demand. Once tickets have been released, reservation agents can be reached using the form below or by calling 312-471-2501 . Please leave a callback number as instructed if prompted by our phone system. An agent will return your call as soon as possible and the return call may come from an unfamiliar number or area code. Please only leave a callback number once. Leaving the same callback number again bumps you to the end of the queue.


Executive ProducerAllen Harper
Executive ProducerJohn Harper
ProducerMichael May
Artistic DirectorKasady Kwiatkowska
Production Stage ManagerOlivia Leslie
Lighting DesignerGuy Rhodes
Sound DesignerJoe Palermo
Costume DesignerJesus Perez
General ManagerJarrette Ireland
Production ManagersBryce McWilliams
Michael Tomas-Visgar
Business ManagerCarolina Perozo
Marketing ManagerTeresa Craft
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